CallTower specialises in Unified Communications as a Service (UCaaS), Collaboration, and Contact centre as a Service (CCaaS), offering advanced AI technologies and end-to-end professional and managed services. CallTower contact centre solutions empower businesses to:
- Connect seamlessly.
- Collaborate effectively.
- Grow with ease.
Why Choose CallTower Contact centre Solutions?
- Expert Partnerships: Certified Five9 Implementation Partner and Premier Genesys Partner.
- Seamless Integrations: Effortlessly connect applications and platforms.
- Unmatched Reliability: Industry-leading uptime with dynamic redundancy.
- 24/7/365 Support: Around-the-clock expert assistance.
- In-House Expertise: No third-party handoffs, ensuring accountability.
- Global Reach with Local Support: personalised service from local teams.
- customisable Solutions: Scalable options tailored to your needs.
- Proprietary CallTower Connect Portal: Manage platforms and analytics with ease.
Platform Highlights
1. Five9 Contact centre
- AI-Driven Platform: Combines human expertise with advanced AI.
- Key Features:
- AI-powered virtual agents for self-service.
- Predictive dialer technology for outbound efficiency.
- Intelligent call routing based on skills and historical data.
- Advanced CRM integration with Salesforce and Zendesk.
- Speech analytics and sentiment analysis.
- Workforce management tools for staffing optimization.
2. Genesys Cloud Contact centre
- Comprehensive Omnichannel Solution: Unified platform for voice, chat, email, messaging, and social media.
- Key Features:
- AI-powered automation and self-service.
- Workforce engagement tools for quality and scheduling.
- Real-time and historical analytics for CX optimization.
- Cloud-native architecture for scalability and security.
3. Webex Contact centre
- Unified Omnichannel Solution: Deployed and managed from the cloud.
- Key Features:
- Multi-channel support across voice, email, chat, and social media.
- AI-powered virtual assistants for faster resolutions.
- Advanced analytics and reporting tools.
- Intelligent routing and queuing for reduced wait times.
- CRM integration for personalised service.
- Workforce management for optimised staffing.
4. Ascend Teams Contact centre
- Microsoft Teams Integration: Fully embedded app for unified communication.
- Key Features:
- Omnichannel customer engagement.
- Advanced analytics and AI-driven insights.
- Enhanced employee productivity with simplified workflows.
- Built-in redundancy for reliability.
- customisable and scalable solutions.
5. CT Contact centre
- All-in-One Cloud-Based Solution: Combines essential tools for consistent customer experiences.
- Key Features:
- Omnichannel integration for seamless communication.
- AI-powered smart routing based on intent and emotion.
- Call recording and quality management tools.
- Predictive dialer technology for outbound campaigns.
- Advanced CRM integration for complete customer context.
- customisable workflow automation for efficiency.
6. Zoom Contact centre
- Video-First Omnichannel Platform: Built on Zoom’s reliable infrastructure.
- Key Features:
- Seamless video interactions for personalised experiences.
- Omni-channel support across video, voice, chat, and email.
- AI-driven tools for real-time insights and automation.
- Scalable, low-cost system for flexible operations.
The CallTower Advantage
- Seamless Integrations: Unified experience without disruption.
- Unmatched Reliability: Industry-leading uptime with dynamic redundancy.
- 24/7/365 Support: Expert assistance whenever needed.
- Global Reach with Local Support: personalised help from local teams.
- customisable and Scalable Solutions: Tailored to fit your current and future needs.
- Proprietary CallTower Connect Portal: Manage platforms and analytics with ease.
About CallTower
CallTower is a leading provider of cloud-based communication solutions, offering expertise in:
- Unified Communications
- Contact centre Solutions
- Conversational AI Technologies
- End-to-End Professional and Managed Services
CallTower’s solutions are scalable, secure, and reliable, designed to enhance productivity, streamline communication, and achieve lasting success.
Empower Your Contact centre with CallTower
CallTower’s CCaaS solutions integrate seamlessly with Microsoft Teams, Webex Calling, and Zoom Phone, supported by comprehensive professional and managed services. This ensures businesses can consistently deliver exceptional customer experiences across every interaction.
Schedule a consultation today to learn more!
