Why CallTower for Microsoft 365 licencing?
What Can Microsoft 365 Business Do for Your Business?
The rise of the always-connected, multi-device consumer, coupled with the proliferation of data and resources available online, has resulted in a transformational shift in the workplace.
CallTower Delivers Strategic Consultative and Support Management:
- Change Management
- IP Services
- Project Management
- Extended Support
- Adoption Assistance
- Content/Tools
Why Get Your licencing from CallTower?
CallTower’s CSP (Cloud Solution Provider):
- Fully Managed Voice Migration to Teams.
- Microsoft Certified Solution Architects design your Teams platform.
- Single Point of Contact for 24/7/365 Support: Office 365, Exchange & Voice.
- Use CallTower Connect (Admin Portal).
- Managed and Professional Services.
CallTower Managed Microsoft 365 Migration
Why Be Part of CallTower’s CSP?
CallTower provides design and migration support for:
- Active Directory (AD) Migration:
- Email domain consolidation.
- Integration of existing AD.
- Configuration of Azure AD.
- Design, Training, and Deployment Assistance:
- Skype for Business with Teams Collaboration.
- Migration to Teams and CallTower Direct Routing.
Support Highlights:
- Single point of contact for Teams and Office 365 support.
- 24/7/365 Support Team with case management available via:
- Self-Service Portal.
- Email.
- Chat.
- Phone.
Action with CallTower CSP vs. Without CallTower CSP
| Action | With CallTower CSP | Without CallTower CSP |
|---|---|---|
| Office 365 provisioning integration | Included | Not available |
| Direct Routing provisioning | Included | Must be configured separately |
| Project Management | Included | Customer must engage Microsoft |
| Email Management | Included | Customer must engage Microsoft |
| SharePoint | Included | Customer must engage Microsoft |
| OneDrive | Included | Customer must engage Microsoft |
CallTower’s CSP Support Service Level Agreement (SLA)
| Issue Priority | CallTower SLA Initial Response | Update Frequency | Microsoft Enterprise Plan Response Time |
|---|---|---|---|
| Critical / P1 | 15 minutes | Hourly / As requested | 1 Hour |
| High / P2 | 30 minutes | Every 2 hours | Next Day |
| Non-Critical / P3 | 4 hours | 1 business day | No commitment |
| Non-Critical / P4 | 1 business day | 2 business days | No commitment |
Microsoft 365 licencing Options
Office 365 Enterprise licences:
- E5 / E3 / E1 Enterprise licences:
- Phone System licence.
- Audio Conferencing licence.
- CallTower Direct Routing provides telephony PBX features.
- Additional Features:
- Auto Attendant.
- Call Queues.
- Reporting.
- SMS Text, Contact centre, CRM, and more.
Microsoft 365 Small Business licences (300 Users or Less):
- Microsoft Business Voice licence:
- Includes Phone System and Audio Conferencing licences.
- Native integration optimised for voice.
- Business Continuity/Disaster Recovery (DR).
Moving Your licences to CallTower: 4 Easy Steps
- analyse licencing Needs:
- Together, we review current licence counts and analyse new licencing needs.
- CSP Relationship authorisation:
- CallTower sends an email with CSP Relationship Acceptance and authorisation Invitation.
- Deploy Updated licencing:
- CallTower deploys the updated Office 365 licencing to you.
- Remove Unnecessary licences:
- Work together to remove licencing you no longer need.
The CallTower Advantage
- Same Pricing as Microsoft: No additional charges.
- 24/7/365 Support.
- No Migration Required: Only requires a “Partner of Record” to transfer.
- Faster Problem Resolution with CallTower.
- Stronger Service Level Agreements (SLA).
- Premium Level Support with Microsoft.
Schedule a Consultation
- Website: www.calltower.com
- Email: sales@calltower.com
- Phone: (800) 347-5444
