Learn More

Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.

Technical support escalation for critical issues

Project implementation and deployment issues

Sales inquiries and contract negotiations

Billing disputes and account management

Strategic account growth and optimization

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

Learn More

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

Learn More

Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.

Learn More

CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

Learn More

Ascend Teams Contact centre Features and Benefits

Ascend Teams Contact centre Features and Benefits Guide

Ascend Teams Contact centre Overview Why Ascend Teams Contact centre? It’s an all-in-one solution that integrates seamlessly with Microsoft Teams, combining advanced communication tools, omnichannel support, and powerful analytics. Designed…Read More

Ascend Teams Contact centre Features Matrix

Ascend Teams Contact centre Features Matrix

Platform Features Agent Shift Management & Collaboration Supervisor Real-Time Queue Management Omnichannel Digital Engagement Intelligent Call Routing & Self-Service AI Agent Assist (Real-Time AI) AI Quality Management Envision Data Intelligence…Read More

Ascend Teams Contact centre Pro Datasheet

Ascend Teams Contact centre Pro Datasheet

Ascend Teams Contact centre Pro Upgrade your customer experience with enhanced interactions, deeper insights, and more efficient resolutions. The Ascend Teams Contact centre Pro package offers: Ascend Teams Contact centre Pro: Key…Read More

Ascend Teams Contact centre Pro Datasheet
Ascend Teams Contact centre Pro Datasheet

Ascend Teams Contact centre Pro Datasheet