Cloud Communications Leadership
Frost & Sullivan recognised CallTower as the Cloud-Connected Calling
Enablement Leader for its achievements in Teams, Webex, Zoom, AI integrations,
and its global Connect platform. The platform spans 16 geo-redundant data
centres, delivering services in 85+ countries.
Webex Contact Center Expansion
CallTower added Webex Contact Center to its Cisco portfolio, offering secure,
customizable, omnichannel contact centre capabilities to enhance enterprise
value and Cisco’s user experience stack.
Webex Wholesale RTM Program
By joining Cisco’s Webex Wholesale Route-to-Market programme, CallTower
enabled scalable, SMB-friendly delivery through a shared channel strategy,
extending Webex offerings to small-to-midsize businesses.
Webex Calling for VARs
CallTower’s Partnership with Cisco
- Cloud Connected Partner since 2021 and Cisco Premier Partner since 2023.
- Specializes in advanced collaboration architecture and contact centre integrations.
- Cisco partnership since 2002, holding certifications like CCENT, CCNA/CCDA, and CCDP/CCNP.
- First to deploy CUCM in a private cloud and actively migrating Cisco HCS and PaaS bases to cloud calling.
- Collaborates with Cisco Distribution community (e.g., CDW, Presidio, WWT, SHI, ScanSource, TD Synnex) on migration strategies.
- Mobile Leadership with Webex Go since 2023.
Global Reach and PSTN Capabilities
- Coverage in 85+ countries with emergency services in 30+ countries.
- Managed implementation with features like porting, call rerouting, analytics, CRM integration, SMS/MMS texting, and Webex Go mobility solutions.
- Sole-source global PSTN provider for Cisco Webex Calling and Webex Contact Center.
Hybrid Cloud Solutions and Migration
- Scalable and customizable on-premise to cloud migration solutions.
- Global hybrid Webex environment with white glove implementation.
- Connect provisioning portal with 25+ APIs and collaboration with Cisco for account mapping and strategy.
Cisco-Powered Premier Provider Designation
- Earned the Cisco Powered Premier Provider Worldwide designation, showcasing leadership and strategic alignment with Cisco’s high certification standards.
- Holds multiple Cisco Powered Service designations in Webex Calling and Webex Contact Center.
- Provides reliable global PSTN access without premises-based SBC/gateway.
Migration and Analytics Solutions
- SIP FIRST Migration Path: Ensures business continuity with a “Crawl, Walk, Run” approach.
- CX Analytics:
- Reduces abandoned calls by 40%.
- Decreases call waiting times by 32%.
- Shortens call length by 20%.
- Real-time monitoring, customizable dashboards, advanced call analytics, and CRM integration.
Communication and Messaging Services
- CT Text and WhatsApp Integration (Coming Soon): Real-time customer support and enhanced purchase experiences.
- Webex Go:
- Extends Webex Calling to mobile devices for seamless communication and collaboration.
Failover Solutions
- Failover with Auto Attendant (AA) and Call Queue ensures business continuity.
Mobile Leadership with Webex Go
- Certified as a Mobile Calling Provider, enabling seamless enterprise calling by converting PSTN numbers to eSIMs.
- Webex Go integrates Webex Calling directly with mobile devices, allowing users to make and receive business calls using their mobile network while maintaining enterprise-grade security and features.
- Enhances productivity and collaboration for remote and mobile workers.
Contact Information
- Bryan Green
Sr. Director Global Alliance
bgreen@calltower.com
(312) 927-3737 - Brian Morse
Global Director of OEM Alliances
bmorse@calltower.com
(630) 336-8181
