CT Recording Features Matrix
Unified Communications Compliance Made Easy
As enterprises increasingly adopt Unified Communications (UC) platforms to support distributed workforces, compliance becomes more critical than ever. At CallTower, we’re committed to empowering businesses with state-of-the-art tools that meet their regulatory requirements without compromising efficiency or security. CT Recording, powered by CallCabinet, offers the perfect solution for businesses navigating the complexities of UC compliance.
Feature Overview
| Core Recording User License | Advanced Recording Add-Ons | Advanced Recording Bundle |
|---|---|---|
| Each Core Recording License includes both a recorded agent seat and a Basic or Advanced Supervisor user licence. | Includes all Core Recording User features. | Audio Transcription add-on: Unlimited Speech-to-Text transcription, Emotion and Sentiment analysis, Enhanced Call Details. |
| Recordings stored within encrypted CallCabinet Azure tenant. | Screen Capture or Recording. | PCI DSS Redaction add-on: PCI DSS redaction through API or manual intervention. |
| Supports all MS Teams endpoints: PC/Mac client, mobile client, and Teams phones. | QA User/Supervisor License (SL): Agent Evaluation, Agent Scorecard, Scorecard Editor, QA Randomizer, QA Reporting, Manual PCI DSS Redaction. | PCI DSS Redaction with AI add-on: Automatically detects and redacts PCI DSS data. |
| Unlimited recordings and storage for audio-only recording. | PCI DSS Redaction with AI plus Audio Transcription add-on: Combines AI redaction with unlimited Speech-to-Text transcription, Emotion and Sentiment analysis, and Enhanced Call Details. | |
| Compliant with GDPR, MiFID II, HIPAA, Dodd-Frank, PCI-DSS, and other compliance regulations. | ||
| Audit Trail. |
Additional Features
- Custom Retention Policies: Tailor retention periods to meet compliance needs.
- Legal Hold Support: Securely retain recordings for legal purposes.
- Flag Calls: Mark specific calls for review or follow-up.
- Call Notes: Add notes to recordings for context.
- Analytics, Dashboards, and Reports: Gain insights into call data.
- In-Browser Playback, Email, and Download Options: Access recordings easily.
- Agent and Supervisor Grouping: Organize users for better management.
- Two-Factor Authentication: Enhance security for access.
Important Notes
- CT Recording for Microsoft Teams leverages the Microsoft 365 compliance recording policy to forward content to the recording system. While the policy can be enabled on a per-user basis, compliance recording is either enabled or disabled—ad hoc recording is not supported on this platform (though ad hoc recording through the Microsoft Teams application is still supported).
- Azure Subscription: Requires an Azure subscription directly from Microsoft.
- Licensing Requirements: Agents with recording enabled require O365 or M365 A3/E3/G3 or A5/E5/G5 or Business Premium licences.
- GCC High: Not available on GCC High.
