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CallTower empowers global organizations with cloud-based solutions for Managed Unified Communications (UC), Collaboration, and Contact Center/CX, including AI-driven innovations. We transform the way people connect, collaborate, and deliver exceptional customer experiences.
Managed Unified Communications (UC)
- Seamless voice solutions via:
- Microsoft Teams (Operator Connect, Direct Routing, GCC High).
- Cisco Webex Calling/UCM.
- Zoom Phone (BYOC).
- CT Cloud UCaaS.
Managed Contact Center/CX
- Flexible solutions featuring:
- Five9, Genesys, Webex, Zoom, MS Teams, and Cisco platforms.
- Professional services and expert support for Five9 and Genesys contact centers.
- AI-driven innovations to enhance customer experiences.
Collaboration Tools
- Fully integrated and supported tools like:
- Microsoft 365.
- Zoom.
- Cisco Webex.
CallTower IA
- Cutting-edge AI and Conversational AI solutions.
- Empower businesses with:
- Intelligent virtual agents.
- Chatbots.
- Voice assistants.
- Enhance communication, collaboration, and customer experiences.
CallTower Connect
- A centralized portal with 25+ APIs for:
- Provisioning.
- Analytics.
- User management.
Professional and Managed Services
- Expert design, deployment, integration, and ongoing support for Five9 and Genesys Contact Center.
- AI solutions tailored to optimize customer experiences and drive business success.
- White-glove onboarding and implementation.
- Strategic planning, solution design, and migration support.
- Dedicated product managers for seamless deployment and training.
- 24/7 global support with proactive monitoring.
Alcance global
- Services available in 85+ countries.
- 15 geo-redundant data centers.
- Over 1M users supported worldwide.
